Refund policy

RETURN & REFUND POLICY

We want you to be happy with your SKYX purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

RETURN ELIGIBILITY

To be eligible for a return, the item must be unworn, unused, undamaged, and returned in its original condition and packaging. Proof of purchase or the order number is required.

To request a return, email us at info@skyxjewelry.com with your order number and reason for the return. If your return is approved, we will provide return instructions and the return address.

Please do not send an item back before receiving return authorization from us.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service. SKYX is not responsible for returned packages that are lost in transit.

Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at info@skyxjewelry.com within 7 days of delivery.

Please include your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate solution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Items that have been worn, used, altered, or damaged after delivery
• Personalized or custom-made items
• Gift cards
• Final-sale items
• Earrings that have been worn or removed from sealed hygiene packaging

EXCHANGES

We do not offer direct exchanges. To purchase a different item, return the eligible original item and place a new order.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow your bank or payment provider additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@skyxjewelry.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or has been shipped.

CONTACT

For questions about returns or refunds, contact us at:

info@skyxjewelry.com