Shipping policy
SHIPPING POLICY
SHIPPING RATES
Standard shipping to the United States costs $8. Orders of $60 or more qualify for free standard shipping.
ORDER PROCESSING
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
Processing time is separate from delivery time. During holidays, promotions, or periods of high order volume, processing may take longer.
DELIVERY ESTIMATES
Estimated delivery within the United States is 7–12 business days after the order has been processed.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, severe weather, public holidays, high order volumes, address problems, or other circumstances outside our control.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided during checkout. Please allow some time for the carrier to update the tracking status.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you need to change your shipping address, contact us immediately at info@skyxjewelry.com. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
SKYX is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.
DELIVERED BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please check with members of your household, neighbors, building management, and the shipping carrier.
Contact us at info@skyxjewelry.com if you still need assistance. We will help you review the available tracking information, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery at info@skyxjewelry.com.
Please include your order number and clear photographs of the item and packaging so that we can review the issue.
CONTACT
For questions about shipping or delivery, contact us at:
info@skyxjewelry.com
